Hollis Tibbetts

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Top Stories by Hollis Tibbetts

You'd think that we'd be smarter about IT projects by now. You think that we'd be tired of the horrifying rates of failure, and the crushing consequences of those failures. But if you are not spending more time understanding your customers - and developing tightly scoped requirements to make great software to meet their real needs, not some imagined "needs mash-up" cobbled together by the squeakiest wheels in your organization - you're part of the problem, and you're accepting failure as an ever-present option. It's time to stop the madness. It's time to reduce the waste of multi-million dollar projects that get scrapped1, it's time to reduce public IT scandals (see a recent lawsuit claiming racketeering by SAP and Deloitte)2, it's time to step away from billions in cost overruns inpart from "inadequate requirements management."3 Most IT executives are familiar with ... (more)

Netflix Shocker: Confidence Crisis

Boomberg's Cliff Edwards reported the facts well: Netflix Inc. (NFLX) dropped the most in seven years after the video-rental service said it lost 800,000 U.S. subscribers in the third quarter, more than expected, and predicted more cancellations over a price increase. Netflix plunged 37 percent to $75.28 at 9:39 a.m. New York time, for the biggest intraday decline since October 2004. The stock closed at an all-time high of $298.73 on July 13, according to Bloomberg data. The outlook suggests Netflix has been unable to contain a subscriber revolt over a price increase and aborted p... (more)

Should Cloud Be Part of Your Backup and Disaster Recovery Plan?

Recent times have witnessed a huge shift in paradigm of data storage for backup and recovery. As the legendary Steve Jobs said, "The truth lies in the Cloud" - the introduction of the Cloud has enabled the fast and agile data recovery process which is can be more efficient, flexible and cost-effective than restoring data or systems from physical drives or tapes, as is the standard practice. Cloud backup is the new approach to data storage and backup which allows the users to store a copy of the data on an offsite server - accessible via the network. The network that hosts the se... (more)

Successful Software Best Practices: Requirements

I'm not in love with "requirements". There are some who think that "Requirements" are the be-all and end-all for building great software. They're not wrong, but they are off by a third of a bubble. Great software companies come from creating and bringing to market (with a great "go to market" strategy) quality software that solves one or more significant problems for an appropriately chosen target audience - and does so measurably better than alternative solutions. How does such successful software happen? Certainly not by accident. Understanding the Target Customer It comes from... (more)

Is Everything I Know About Crowdsourcing Wrong?

Crowdsourcing Visibility Soars If you haven't heard about Crowdsourcing, you will soon. Crowdsourcing is increasingly in the news, and if you take stock in Google Trends, interest in the topic is increasing at a phenomenal rate. I wrote an earlier article on this topic entitled  Crowdsourcing - a Best Practice or a Worst Practice?, as well as a follow-on article that was largely contributed by TopCoder, Inc. founder Jack Hughes: Maximizing Crowdsourcing Success. For those not familiar with the term, Wikipedia's article opens with the following definition: "sourcing tasks tradit... (more)